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| HP Printers |
LaserJet |
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|
| Problem |
Reason |
Error |
Solution |
| Jamming, no paper found in printer |
Improper paper pickup |
13.xx |
Clean or replace pickup rollers |
| Smearing |
fuser defective |
na |
replace fuser |
| Maintenance due |
End of maintenance parts life |
preventative maintenance due |
repalce maintenance kit |
| Fuser error |
Improper heating of fuser |
50.x |
replace fuser, HVPS, or DC controller as nec. |
| Loud noise, not printing |
gears broken |
possibly 13.x |
replace broken gears |
| Loud noise, printing |
possible toner, or printer gears |
na |
replace defective parts |
|
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| Xerox and Tektronix |
Solid Ink Printers |
|
|
| Problem |
Reason |
Error |
Solution |
| Jamming, no paper found in printer |
Improper paper pickup |
22.xxx.xx |
Clean or replace pickup rollers |
| Smearing |
maint tray/kit defective |
na |
replace maint.tray/ kit |
| Smearing |
debris contacting drum |
na |
remove debris |
| Drum heater error |
Improper heating of drum |
15.004,15 error |
replace drum heater, or power supply |
| Loud noise |
gears broken, belts out of alignment, or defective clutch |
various |
replace broken gears, realign belts, test clutches |
| Jamming by top door |
defective clutch |
22.7xx.xx |
replace transfix clutch |
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| Offering on-site repair service for Southern Wisconsin, and Northern Illinois. |
| Offering depot repair at our site to serve all over the country. |
| Offering warranty repair service for Xerox, Tektronix, and HP printers. |
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